Privacy Policy

Introduction

Arrived ("we", "our", or "us") is a brand, marketing and positioning consultancy based in the United Kingdom.

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your personal data.

Who we are

Business Name: Arrived
Business Type: Brand and marketing services
Location: United Kingdom
Website: www.arvd.co.uk
Email: jack@arvd.co.uk

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

What information we collect

We only collect personal information that you voluntarily provide to us.

This may include:

  • Your name

  • Email address

  • Telephone number

  • Company name

  • Any information you choose to include in contact forms or email enquiries

We may also collect limited technical information about how visitors use our website through analytics tools and cookies.

How we use your information

We may use your information to:

  • Respond to enquiries and requests

  • Communicate with you about our services

  • Provide information you have requested

  • Send marketing communications where you have chosen to receive them

  • Improve our website and user experience

  • Maintain the security and performance of our website

We will only use your information for the purposes for which it was collected.

Lawful basis for processing

Under UK GDPR, we rely on one or more of the following lawful bases for processing personal data:

Legitimate Interests

To respond to enquiries, manage relationships, and operate our business effectively.

Consent

Where you have chosen to subscribe to marketing communications or newsletters.

Legal Obligations

Where we are required to process information to comply with applicable laws and regulations.

Marketing communications

If you choose to subscribe to our newsletter or marketing updates, we may occasionally send you information about our services, insights, or relevant business content.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

We will not send marketing communications without an appropriate lawful basis to do so.

Website analytics and cookies

Our website may use cookies and analytics tools to help us understand how visitors use the site and how we can improve it.

Cookies are small text files stored on your device when you visit a website.

Analytics information may include:

  • Pages visited

  • Time spent on the website

  • Device and browser information

  • General location data (such as country or region)

This information is typically collected in an aggregated or anonymised form and is used solely to improve website performance and user experience.

You can control or disable cookies through your browser settings.

Sharing information with third parties

We do not sell your personal information to third parties.

We may share information with trusted service providers who help us operate our website, communications, or business systems. These providers are only given access to information necessary to perform their services and are required to protect it appropriately.

We may also disclose information where required by law or to protect our legal rights.

Data retention

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements.

When information is no longer required, it will be securely deleted or anonymised.

Data security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

While no online system can be guaranteed completely secure, we take reasonable steps to safeguard the information we hold.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request transfer of your data in certain circumstances

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Contact us

If you have any questions about this Privacy Policy, your personal information, or your data protection rights, please contact:

Arrived
Email: jack@arvd.co.uk
Website: www.arvd.co.uk

We will do our best to respond promptly and address any concerns you may have.